NOTE!!: THIS IS THE CURRENT TIME ANY ORDER IS TAKING, THANK YOU SO MUCH FOR YOUR UNDERSTANDING!!
4\5 WEEKS FOR INVITATIONS AND 5/6 WEEKS FOR ANY MODEL TUMBLER
*FOR ANY ORDER PLACED TILL FUTURE NOTICE*
TUMBLERS: CURRENTLY TAKING 4-5 WEEKS
NOTE: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19 TIMELINES MAY BE A FEW DAYS LONGER THAN EXPECTED
Thank you so much for all your understanding & preference! :)
1. What shipping methods do you use? We ship all items by USPS Priority Mail to customers all over the world.
2. How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen couriers website.
-Shipping takes 3 or 5 business days
(BUSINESS DAYS = Monday Thru Friday)
3. Processing Time (US & International Buyers):
each order is different and have different time to process, It usually takes about 5-10 working days. The period of time from when you submit your order to when the order leaves the shop. In this period we may contact you to confirm order details or prepare your custom order product.
4. Shipping Time (US Buyers):
It usually takes about 3-5 working days.
The period of time is from when the item is shipped out, to when it arrives at your door.
5. Shipping Time (International Buyers):
Estimated transit time of 10-15 business days, not including customs delays,which vary from a few days to 6 weeks. Taxes and fees charged upon delivery are your responsibility.
6.- Customs (International Buyers):
*I'd like to make it clear that I am in no way responsible for customs fees, taxes, or duties. These charges are governed by the respective countries and there is no way for me to know what these fees are or if they are charged at all. I cannot pay them because I do not live there. As such they are your responsibility to pay. Lastly these fees are not negotiable and I do not refund them.
7. I need my invitations as soon as possible. Do you take rush orders?
We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame.
Therefore we ask that you try to plan ahead and leave as much time as possible. Rush orders have a processing fee, send us a message before you make your order to check availity
Once I made my order when I will receive the digital sample for my approval before you print them?
The party information card is our last step before we finish with your invitations, so please dont worry if t takes us a little more time that usually to send it to you, but estimate time to received is about 4 to 9 business days, sometimes we send the digital sample 2 days before the invites are scheduled to ship, but as we mentioned before, that part is the last step and once you approved it, it takes about 4 hours to finish that part.